BA99 App Privacy Policy — Your Data, Your Control

This Privacy Policy applies to all users of the BA99 App website and mobile application. It is in effect whenever you create an account on ba99 app, use our services, or get in touch with us.

We believe you have the right to know exactly what we do with your data. That's why this policy is written in plain, straightforward English — not dense legal jargon.

Continuing to use ba99 app means you have agreed to this Privacy Policy. If you have any questions, Help Center visit or email us at support@ba99app.best.

BA99 App only collects information that is necessary to provide its services. Collecting excessive or unnecessary data goes against our principles.

Information Collected Directly From You:

• Identity Document Details: Full name, date of birth, and national ID number (collected during KYC verification)
• Contact Information: Mobile number, email address (optional)
• Payment Details: bKash/Nagad/Rocket number and transaction TrxID — your card number or bank password is never collected.
• Profile Information: Username, preferred game category, language settings

Automatically Collected Information:

• Device Information: Phone model, operating system, and screen resolution — used solely for app optimisation.
• Usage Patterns: Which games were played and for how long, login frequency — used to improve our services.
• IP Address: To ensure security and prevent fraud
• Cookies & Session Data: To keep you logged in and personalise your experience

BA99 App uses your data solely for the following purposes — nothing more:

• Account Management: Creating your account, verifying your identity, and keeping it secure.
• Payment Processing: Processing deposits and withdrawals correctly and maintaining transaction records.
• Service Improvement: Understanding which features are used most and where issues arise — so we can keep improving the app.
• Personalised Experience: Showing relevant offers based on your preferred games and betting categories.
• Security & Fraud Prevention: Detecting suspicious activity and preventing account misuse.
• Legal Obligations: Compliance with applicable laws and regulations in Bangladesh.
• Customer Support: Resolving your issues and managing communication with our support team.

BA99 App never sells your data. However, limited data may be shared with trusted third parties as necessary to operate the service:

• Payment Providers: Only the information necessary to process transactions via bKash, Nagad, or Rocket.
• Game Provider: International game providers can access user session data solely to verify game outcomes — not any personally identifiable information.
• Technology Partners: Cloud hosting and server partners store data on our behalf, but it is fully encrypted at all times.
• Law Enforcement Agencies: Disclosing specific data is a legal obligation when a valid order is issued by a Bangladeshi court or authority.

BA99 App uses industry-leading technology to protect your data:

• SSL/TLS Encryption: Every piece of data travelling from your browser or app to our servers is protected with 256-bit encryption.
• Encrypted Database: All stored personal data is held in encrypted format, rendering any unauthorized access meaningless.
• Two-Factor Authentication: OTP verification at login adds an extra layer of security to your account.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits of the ba99 app system.
• 24/7 Monitoring: Automated systems and human reviewers detect suspicious activity in real time.
• Restricted Access: Only designated staff can access specific data — not all information is visible to everyone.

That said, no service can guarantee 100% security online. We recommend keeping a strong password and reporting anything suspicious to us immediately.

BA99 App uses cookies on its website and app. Cookies are small data files stored on your device that help improve the quality of our services.

BA99 App uses three types of cookies:

• Essential Cookies: Maintaining your login session, remembering your language settings, and ensuring security — the app cannot function properly without these.
• Performance Cookies: Pages visited, session duration, and similar data are used to improve the speed and stability of the ba99 app.
• Preference Cookies: Your preferred game category and market settings — saved so you don't have to reconfigure them on your next visit.

BA99 App does not retain data longer than necessary. Retention periods are determined by the type and purpose of the data:

• Account Information: Retained for as long as your account remains active. Once your account is closed, data is permanently deleted after 90 days.
• Transaction History: Retained for 5 years due to legal obligations.
• KYC Documents: Deleted 3 years after your last transaction.
• Customer support conversations: Automatically deleted after 1 year.
• Session & Log Data: Automatically deleted after 90 days.

If you request to close your account, all data that is not legally required to be retained will be deleted within 30 days.

You have several important rights regarding your personal data on BA99 App:

• Right to Know: You may request to see what personal information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be updated.
• Right to Erasure: You may request deletion of specific data — however, information that is legally required to be retained (such as transaction records) may not be removable.
• Right to Restrict Processing: You may request that your data not be used for specific purposes.
• Right to Portability: You may request a copy of your data at any time.
• Right to Complain: If you believe this policy has been violated, you may file a complaint at support@ba99app.best.

Age is verified at registration using date of birth. If we receive information indicating that a minor has opened an account:

• Account will be closed immediately
• All collected data will be deleted
• A refund will be attempted to the guardian from whose account the payment was made.

If you suspect a minor has opened an account on BA99 App, please notify us immediately at support@ba99app.best.